Frequently Asked Questions

Order and Delivery

Question: When can I expect to receive my order?

Answer:
The average delivery time is 6 to 12 days.
Our products are shipped directly from our suppliers to your address. This logistics model allows us to save on storage and shipping costs, which lets us offer more competitive prices while covering all shipping fees.

Question: The estimated delivery time has passed — where is my order?

Answer:
In 99% of cases, orders are delivered within the estimated timeframe. However, a shipment may occasionally experience a slight delay in transit.

You can check your order status via the following link:
[LINK TO TRACKING PAGE – TRACK & TRACE]

If you still haven't received your order 3 days after the estimated delivery date, please contact us.

Question: One or more items are missing from my order — how is that possible?

Answer:
We work with several suppliers. Items may therefore be shipped separately.
Missing items are generally delivered within 2 to 3 days.

We apologize for the inconvenience.

Question: What are the shipping costs?

Answer:
Shipping is completely free of charge.*

Exchanges and Returns

Question: I'm not satisfied with my order — can I return it?

Answer:
Yes. You can return your order within 14 days of receipt, without needing to provide a reason.

Question: I would like to return an item — what should I do?

Answer:
If you are not satisfied with your order, you may exchange or return it within 14 days of receipt.

Products must be returned:

in their original condition
with all tags and labels
without signs of use

All returns must be shipped with a tracking number (Track & Trace).
The sender is always responsible for sending the return parcel.

Upon receipt of your return, the purchase amount will be refunded within 14 days.

👉 Click here to download the return form

Order Tracking (Track & Trace)

Question: Where can I find my Track & Trace code?

Answer:
On this page: [LINK TO TRACK MY ORDER PAGE], you can enter your email address and order number to track your parcel.

Question: My Track & Trace code shows no information — why?

Answer:
Tracking information becomes available once the parcel has been picked up by the carrier.
Please note that a slight update delay may sometimes occur.